Shipping & Refund Policy
Your trust means everything to us.
Please read our shipping and refund policy below.
Shipping & Refund Policy
Your trust means everything to us.
Please read our shipping and refund policy below.
Shipping & Refund Policy
Order Processing
Orders are typically processed within
1-3 business days after payment is
successfully confirmed.
Estimated Delivery Times
Standard Shipping: 7-15 business days
Delivery times are estimates and may
vary based on location, customs
processing, weather, and other
unforeseen circumstances.
Shipping Costs
We offer free standard shipping on
all eligible orders.
Customers are responsible for any
customs duties or import taxes that
may apply in your country.
Tracking Your Order
Once your order ships, you'll receive a confirmation email with
tracking information. Please allow a few business days for updates
to appear.
Delayed or Lost Orders
If your order hasn't arrived within 30 business days from the shipping date, please contact us and we'll investigate and work toward a
resolution.
Incorrect Shipping Information
Please ensure your shipping details are accurate. We are not responsible for orders delivered to incorrect addresses provided by the customer.
Refund &
Return Policy
30-Day Satisfaction
Guarantee
Not satisfied? Contact us within 30 days of receiving your order for a refund request.
Product Returns
For hygiene reasons, opened or used skincare products may not be eligible for return. Items must be in original condition and packaging.
Damaged or Incorrect
Orders
If your item is damaged, defective, or incorrect, contact us right away with photos and your order number.
Refund Processing
Once approved, refunds are issued to your original payment method. Please allow 5-10 business days for the refund to reflect.
Non-Refundable
Situations
Refunds may not be available for used items, incorrect addresses provided, or requests outside the 30-day refund period.
Need Help?
If you have any questions about your order, shipping, returns, or refunds, our support team is here for you.
Response Time: Within 24-48 hours
Shipping & Refund Policy
Order Processing
Orders are typically processed within
1-3 business days after payment is
successfully confirmed.
Estimated Delivery Times
Standard Shipping: 7-15 business days
Delivery times are estimates and may
vary based on location, customs
processing, weather, and other
unforeseen circumstances.
Shipping Costs
We offer free standard shipping on
all eligible orders.
Customers are responsible for any
customs duties or import taxes that
may apply in your country.
Tracking Your Order
Once your order ships, you'll receive a confirmation email with
tracking information. Please allow a few business days for updates
to appear.
Delayed or Lost Orders
If your order hasn't arrived within 30 business days from the shipping date, please contact us and we'll investigate and work toward a
resolution.
Incorrect Shipping Information
Please ensure your shipping details are accurate. We are not responsible for orders delivered to incorrect addresses provided by the customer.
Refund & Return Policy
30-Day Satisfaction
Guarantee
Not satisfied? Contact us within 30 days of receiving your order for a refund request.
Product Returns
For hygiene reasons, opened or used skincare products may not be eligible for return. Items must be in original condition and packaging.
Damaged or Incorrect
Orders
If your item is damaged, defective, or incorrect, contact us right away with photos and your order number.
Refund Processing
Once approved, refunds are issued to your original payment method. Please allow 5-10 business days for the refund to reflect.
Non-Refundable
Situations
Refunds may not be available for used items, incorrect addresses provided, or requests outside the 30-day refund period.
Need Help?
If you have any questions about your order, shipping,
returns, or refunds, our support team is here for you.
Response Time: Within 24-48 hours
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